Return & Refund Policy at Sand + Fog
Return Eligibility and Timeframe
At Sand + Fog, we want you to love what you ordered. You have 30 days from the date of shipment to request a return. Returns must be unused and in their original packaging.
For hygiene reasons, we do not accept returns of opened or used products unless there is a defect.
Items Not Eligible for Return
- Opened or used products
- Any product marked as final sale or limited edition
If you are uncertain about your item’s return eligibility, please contact us before sending anything back, and we will confirm whether you can return it.
Damaged or Incorrect Orders
If your order arrives damaged or if we sent you the wrong item, please contact us within 7 days of delivery. Include a photo of the item you received.
We will correct the issue with either a replacement or a full refund — your choice. You will not be responsible for return shipping in these cases.
How to Start a Return
- Contact us via our contact page with your order number and items you wish to return.
- Wait for authorization from Sand + Fog before sending your return.
- Follow the provided return instructions once authorized.
Return Shipping Costs
Unless your item is defective or the fault is ours, you are responsible for return shipping charges.
We strongly recommend using a trackable shipping service. Sand + Fog cannot reimburse items lost during return transit.
Refund Processing Time
After we receive and inspect your returned item, we will issue a refund to your original payment method.
This refund process typically takes 5-10 business days, depending on your bank or card issuer.
Exchanges
To exchange for a different scent or product, contact us. Exchanges are subject to stock availability.
If the replacement item costs more, you will receive a payment link for the difference. If it costs less, we will refund the difference to you.
About Scent Preferences
Fragrance is personal, and individual preference is not considered a defect. If you are unsure which scent suits you, please reach out before ordering so we can help you choose.
Contact Us
If you have any questions or need help, please contact Sand + Fog via our contact page or email us at westinmezajgos@outlook.com. We want to make your experience great.