Shipping Policy

Sand + Fog Shipping Policy

Where We Ship

Sand + Fog ships primarily within the United States. If you are located outside our standard shipping zones and want to place an order, please contact us directly. We may be able to arrange special shipping options for your location.

Order Processing

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. Please note, during peak seasons or promotional events, processing times may extend by an additional day or two. We will keep you informed if any significant delays occur.

Shipping Methods and Delivery Times

Standard Shipping: Delivered via UPS Ground from California, with shipping times between 2-9 business days after dispatch. Actual delivery speed depends on your location within the U.S.
Expedited Shipping: Available for most domestic orders at an additional cost calculated at checkout.

Orders over $75 qualify for free standard shipping. Your cart will display when this threshold is reached.

Shipping Fees

Shipping charges are calculated and shown during checkout based on your location and selected shipping method.

Order Tracking

Once your order ships, Sand + Fog will email you a tracking number. Allow a few hours for tracking information to update in the carrier’s system. You can also log into your account on our website to view your order status.

International Orders

International shipping delivery times vary significantly depending on the destination and customs processing. All customs fees, import duties, and taxes are the responsibility of the recipient. Sand + Fog cannot predict, pay for, or reimburse these charges. Please check with your local customs office for details.

Lost or Delayed Packages

If your tracking shows no movement for an unusual period, please contact Sand + Fog so we can open an inquiry with the carrier. If a package is confirmed lost, you may choose to receive a replacement or a full refund.

Shipping Address Accuracy

Please double-check your shipping address during checkout to avoid delivery issues. If you discover an error after placing your order, contact us immediately. We can update the address if the order has not yet shipped. Once the package is in transit, changes cannot be made, and you will need to coordinate directly with the shipping carrier.

Damaged Packages

If your package arrives damaged, take clear photos of the external packaging before opening it. If the contents are damaged, notify Sand + Fog within 7 days of receipt so we can assist with resolution.